Refund policy
SHIPPING, RETURNS & REFUND POLICY
OnlyLineage β Effective Upon Purchase
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AGREEMENT TO TERMS
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By completing a purchase on the OnlyLineage website, you confirm that you have read, understood, and agreed to this policy in full. Completion of checkout β including entering payment information and clicking the final purchase button β constitutes your express agreement to all terms outlined below, regardless of whether you have individually reviewed each section.
An order confirmation email is sent to the email address provided at checkout. This email serves as your receipt and your acknowledgment that these terms apply to your order. If you did not receive a confirmation email, it is your responsibility to contact us at contact@onlylineage.com before assuming your order was not placed.
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SHIPPING TIMES
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Shipping time varies depending on your location. Below are estimated delivery timeframes once your order has been processed and shipped.
United States: 2β3 business days
Australia & New Zealand: 7β21 business days
Canada & Europe: 7β21 business days
Mexico & South America: 15β30 business days
Please note: These timeframes do not include our 1β2 business day processing period and are estimates only. Carrier delays are outside of our control and do not constitute grounds for a refund or dispute.
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ORDER PROCESSING
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Once your order is verified and payment is approved, processing begins immediately. All pre-made orders are processed and dispatched within 1β2 business days. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
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SHIPPING & HANDLING
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β’ All orders are dispatched within 1β2 business days.
β’ All orders include tracking information provided via email confirmation.
β’ Once an order has been handed to the carrier and tracking is confirmed, OnlyLineage's fulfillment responsibility is complete.
β’ OnlyLineage is not responsible for delays, orders delivered to an incorrect address entered by the customer, or lost and stolen packages after confirmed dispatch.
β’ In the event of a lost package, customers must first contact the carrier directly using their tracking number before reaching out to us.
Customs Notice: All customers outside of the United States are solely responsible for any customs fees or import duties charged by their country. These fees vary by location and are entirely outside of OnlyLineage's control. We strongly advise reviewing your country's import policies before placing an order. Customs fees are non-refundable and are not grounds for a chargeback or dispute.
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TRACK YOUR ORDER
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You can track your order in one of two ways:
β’ Download the SHOP app (free on the App Store and Google Play) and your order will sync automatically.
β’ Use the tracking number provided in your shipping confirmation email to track your order manually on the carrier's website (USPS, FedEx, or UPS).
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ALL SALES ARE FINAL
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OnlyLineage operates a strict all-sales-final policy across all product categories. We do not accept returns, offer exchanges, or issue refunds except in the specific circumstances outlined below. By placing an order, you waive the right to request a refund outside of those circumstances.
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PRE-ORDER POLICY
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A pre-order is an item available for purchase that has not yet been manufactured. Pre-orders are offered when demand for a product is exceptionally high. Pre-order items are clearly labeled on the product listing prior to purchase.
By purchasing a pre-order item, you expressly agree to the following:
β’ Production takes 3β8 weeks from the date the ordering window closes.
β’ Transit from the production facility to our fulfillment center takes an additional 11β31 days and is not included in the production window.
β’ Shipping from our facility to you depends on the shipping method selected at checkout and is not included in the above timelines.
β’ A processing period of 1β3 business days applies to all orders before shipment.
IMPORTANT: Do not place a pre-order if you are not prepared to wait the full estimated timeframe. Pre-orders are funded using the capital collected from customer purchases to cover production costs. For this reason, all pre-order sales are final and non-refundable once an order is placed. Initiating a chargeback or payment dispute on a pre-order does not void these terms and will be contested with full documentation.
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ESTIMATED PRE-ORDER FULFILLMENT TIMELINE
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β’ Production: 3β8 weeks from order window close
β’ Facility transit: 11β31 business days
β’ Order processing: 1β3 business days
β’ Delivery to customer: dependent on shipping method selected at checkout
Tracking information will be emailed once your order has shipped. Total delivery time varies by location and carrier.
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DAMAGED OR INCORRECT ITEMS
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A return or replacement will only be considered under the following conditions:
β’ You received the wrong size from what was ordered.
β’ Your item arrived visibly damaged or defective.
To be eligible, you must:
β’ Contact us within 7 days of the confirmed delivery date at contact@onlylineage.com.
β’ Include your order number and clear, unedited photographs of the damaged or incorrect item.
β’ The item must be in its original, unaltered packaging. Items that have been tried on, worn, washed, or removed from original packaging are not eligible.
Requests submitted outside the 7-day window will not be considered under any circumstances.
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NON-ELIGIBLE REFUND REQUESTS
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The following will not qualify for a refund, return, or exchange under any circumstances:
β’ Change of mind after purchase.
β’ Order placed by mistake.
β’ Delays within the stated fulfillment or shipping timeline.
β’ Failure to read or understand the pre-order terms prior to purchase.
β’ Items outside of original packaging or that have been tried on or worn.
β’ Requests submitted after the 7-day window.
β’ Carrier delays or delivery estimates not met by USPS, FedEx, or UPS.
β’ Customs fees or import duties charged by the customer's country.
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CHARGEBACK & PAYMENT DISPUTE POLICY
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OnlyLineage takes fraudulent chargebacks seriously. If you initiate a chargeback or payment dispute through your bank, credit card provider, Shopify Payments, or PayPal without first contacting us at contact@onlylineage.com and allowing us a reasonable opportunity to resolve the issue, we reserve the right to contest the dispute in full.
In the event of a dispute, OnlyLineage will submit the following as evidence:
β’ This published refund and shipping policy.
β’ Your order confirmation and the email address used at checkout.
β’ Proof that a confirmation email and shipping update were delivered to your inbox.
β’ Tracking information confirming dispatch and delivery status.
β’ Product listing screenshots confirming pre-order terms were disclosed prior to purchase.
β’ Any prior communication between you and OnlyLineage.
Filing a chargeback for a reason covered under this policy β including pre-order timelines, all-sales-final terms, or shipping delays β is considered a violation of our purchase agreement. We reserve the right to flag accounts associated with fraudulent disputes.
If you have a concern about your order, please contact us first at contact@onlylineage.com. We are committed to resolving legitimate issues in good faith.
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CONTACT
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For any order-related inquiries, please contact us at:
contact@onlylineage.com
We will respond within 1β3 business days.