Shipping policy

SHIPPING POLICY
OnlyLineage β€” Effective Upon Purchase

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AGREEMENT TO TERMS
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By completing a purchase on the OnlyLineage website, you confirm that you have read, understood, and agreed to this shipping policy in full. Completion of checkout β€” including entering payment information and clicking the final purchase button β€” constitutes your express agreement to all terms outlined below.

All pre-order timelines and product statuses are clearly disclosed on the product listing page prior to adding an item to your cart. It is the customer's responsibility to review all product details before purchasing.

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ORDER PROCESSING
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Once your order is verified and payment is approved, processing begins immediately. All in-stock and pre-made orders are processed and dispatched within 1–2 business days.

Please note: Processing time is separate from shipping time and is not included in the estimated delivery windows listed below. Orders placed on weekends or public holidays will begin processing the next business day.

For pre-order items, processing time begins only after the item has completed manufacturing and arrived at our fulfillment facility. The 1–2 business day processing window does not begin until that point.

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ESTIMATED SHIPPING TIMES
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The shipping times below reflect estimated delivery after your order has been dispatched. They do not include:

β€’ Pre-order manufacturing time (3–5 weeks from order window close)
β€’ Transit from manufacturer to our fulfillment facility (11–31 days)
β€’ Order processing time (1–2 business days)

For pre-order items, your total wait time is the sum of all stages above plus the shipping time for your region.

United States: 2–3 business days
Canada & Europe: 7–21 business days
Australia & New Zealand: 7–21 business days
Mexico & South America: 15–30 business days
All Other International Destinations: 15–45 business days

These are estimates provided by our carriers and are not guaranteed delivery dates. OnlyLineage is not liable for delays caused by carriers, customs processing, weather, or any other circumstances outside of our control. Carrier delays do not constitute grounds for a refund or dispute.

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SHIPPING & HANDLING
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β€’ All orders are dispatched within 1–2 business days of payment verification.
β€’ All orders include tracking information sent to the email address provided at checkout.
β€’ Once an order has been handed to the carrier and tracking is confirmed, OnlyLineage's fulfillment responsibility is complete.
β€’ OnlyLineage is not responsible for delays, packages delivered to an incorrect address entered by the customer at checkout, or lost or stolen packages after confirmed dispatch.
β€’ In the event of a lost or missing package, the customer must contact the carrier directly using their tracking number before reaching out to us.
β€’ OnlyLineage is not responsible for packages marked as delivered by the carrier. If your package is marked delivered but not received, please contact your local post office or carrier and file a claim with them directly.

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INTERNATIONAL ORDERS & CUSTOMS
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OnlyLineage ships worldwide. All customers outside of the United States are solely responsible for any customs fees, import duties, taxes, or brokerage fees charged by their country upon delivery. These charges are determined by your local customs authority and are entirely outside of OnlyLineage's control.

We strongly advise all international customers to review their country's import policies before placing an order. Customs fees are non-refundable and are not grounds for a chargeback or dispute. OnlyLineage will not falsify customs declarations or mark orders as gifts to avoid duties.

International orders may also be subject to customs delays, which are outside of our control and are not included in the estimated shipping times listed above.

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TRACK YOUR ORDER
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You will receive a shipping confirmation email with your tracking number once your order has been dispatched. You can track your order in one of two ways:

β€’ Download the SHOP app (free on the App Store and Google Play) β€” your order will sync automatically.
β€’ Use the tracking number in your confirmation email to track your order manually on the carrier's website (USPS, FedEx, or UPS).

If you have not received a shipping confirmation email within 3 business days of placing your order, please check your spam folder before contacting us at contact@onlylineage.com.

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PRE-ORDER SHIPPING POLICY
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A pre-order is an item available for purchase that has not yet been manufactured. Pre-order status is clearly displayed on the product listing page before the item is added to your cart. By purchasing a pre-order item, you acknowledge and accept the following full timeline:

Stage 1 β€” Manufacturing: 3–5 weeks from the date the ordering window closes
Stage 2 β€” Facility Transit: 11–31 days from manufacturer to our fulfillment center
Stage 3 β€” Order Processing: 1–2 business days once the item arrives at our facility
Stage 4 β€” Shipping to You: dependent on your location and the shipping method selected at checkout (see estimated shipping times above)

The shipping times listed in the Estimated Shipping Times section above apply only to Stage 4 and do not account for Stages 1 through 3. Your total delivery window as a pre-order customer is the combined total of all four stages.

Pre-order timelines are estimates and may be subject to production or carrier delays outside of OnlyLineage's control. Updates will be communicated where possible.

IMPORTANT: Do not place a pre-order if you are not prepared to wait the full combined timeframe. All pre-order sales are final. Initiating a chargeback or payment dispute citing shipping time on a pre-order will be contested in full, as all timelines are disclosed prior to purchase.

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CHARGEBACK & DISPUTE POLICY
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OnlyLineage takes payment disputes seriously. Before initiating any chargeback or dispute through your bank, credit card provider, Shopify Payments, or PayPal, you are required to contact us at contact@onlylineage.com and allow us a reasonable opportunity to resolve your concern.

In the event a dispute is filed, OnlyLineage will submit the following as evidence to the payment processor:

β€’ This published shipping policy.
β€’ Your order confirmation and email address used at checkout.
β€’ Product listing screenshots confirming pre-order status and all timelines were disclosed prior to purchase.
β€’ Tracking information confirming dispatch and/or delivery.
β€’ Any communication records between you and OnlyLineage.

Disputes filed for reasons covered under this policy β€” including pre-order manufacturing time, facility transit, processing time, carrier delays, or estimated shipping windows β€” will be contested and are considered a violation of the purchase agreement.

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CONTACT
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For any shipping-related inquiries, please contact us at:
contact@onlylineage.com

We will respond within 1–3 business days.